Shipping policy

SHIPPING POLICY

We offer shipping services through USPS (United States Postal Service) and UPS (United Parcel Service) to ensure reliable and efficient delivery of your body oil products. Please review our Shipping Policy below for more information.

Shipping Methods and Carriers

We offer the following shipping methods through USPS and UPS:

- USPS Priority Mail: Estimated delivery within 2-3 business days depending on the destination.

Order Processing Time

We strive to process and ship all orders within 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, order processing may take longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information from our email onnasteeluxuryscentsllc@gmail.com

Shipping Rates

Shipping rates are calculated based on the weight and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

Shipping Restrictions

We currently only offer shipping within the United States. However, If we are unable to ship to your desired location, we will notify you and provide a refund for the affected items.

Lost or Stolen Packages

Once your order has been shipped and tracking information is provided, the responsibility for the package transfers to the shipping carrier. We are not responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues with the delivery of your package, please contact the respective shipping carrier (USPS or UPS) for assistance.

Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible. Make sure to title it “Urgent Address Change” so it will be handled as quickly as possible.