Store Policies
PRIVACY POLICY
When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information, and email address.
PRODUCT DISCLAIMER POLICY
Please read and understand the following disclaimer policy before using our body oil products.
General Disclaimer
Our body oil products are intended for external use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. The information provided on our website, product labels, or any other materials associated with our body oil products is for informational purposes only and should not be considered as medical advice. Please consult with a healthcare professional before using our body oil products, especially if you have any pre-existing medical conditions or are pregnant or nursing.
Allergies and Sensitivities
Our body oil products contain natural ingredients and essential oils. It is important to perform a patch test before using our body oil products. Discontinue use immediately if you experience any reactions and consult with a healthcare professional.
Product Results and Individual Variations
The effectiveness and results of our body oil products may vary from person to person. Individual results may depend on various factors, including skin type, skin condition, usage frequency, and other personal factors. We do not guarantee specific results from using our body oil products.
Product Storage and Shelf Life
To maintain the quality and effectiveness of our body oil products, store them in a cool, dry place away from direct sunlight and extreme temperatures. It is recommended to use our body oil products within the specified shelf life indicated on the product labels or packaging. Discard any expired or deteriorated products.
Changes to the Disclaimer Policy
We reserve the right to update or modify our Disclaimer Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any updates or changes.
Last updated: 05/20/24
RETURN/REFUNDS POLICY
Please note that for hygiene and COVID reasons, we cannot accept returns.
Refunds
In order to be eligible for a refund the product has to be damaged from our end with packaging not shipping. You need to provide photos of the damage when delivered. We will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase within a reasonable timeframe. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges.
Changes to the Return and Refund Policy
We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any updates or changes.
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer service team at onnasteeluxuryscentsllc@gmail.com
Last updated: 05/20/24
Product Information
We make every effort to display the colors and images of our Products accurately on the Site. However, we cannot guarantee that your device display of any color will be accurate.
Pricing and Payment
All prices for our Products are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any Product at any time without liability. We accept various forms of payment as displayed on the Site. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.
Shipping and Delivery
We will make every effort to ship your order promptly. However, we are not responsible for any delays or damages caused by the shipping carrier. Risk of loss and title for the Products pass to you upon our delivery to the carrier. Any shipping and delivery estimates provided are for informational purposes only and are not guaranteed.
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied with your Product, please contact us within 7 days of receiving your order to request a refund. We may require proof of purchase. Please note that we do not cover refund shipping costs.
Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of our company and is protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Site without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from your use of the Site or purchase of our Products.
Changes to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or purchase of our Products after any changes to the Terms constitutes your acceptance of the revised Terms.
SHIPPING POLICY
We offer shipping services through USPS (United States Postal Service) and UPS (United Parcel Service) to ensure reliable and efficient delivery of your body oil products. Please review our Shipping Policy below for more information.
Shipping Methods and Carriers
We offer the following shipping method through USPS Priority Mail: Estimated delivery within 2-3 business days depending on the destination.
Order Processing Time
We strive to process and ship all orders within 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, order processing may take longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information from our email onnasteeluxuryscentsllc@gmail.com
Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.
Shipping Restrictions
We currently only offer shipping within the United States. However, If we are unable to ship to your desired location, we will notify you and provide a refund for the affected items.
Lost or Stolen Packages
Once your order has been shipped and tracking information is provided, the responsibility for the package transfers to the shipping carrier. We are not responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues with the delivery of your package, please contact the respective shipping carrier (USPS or UPS) for assistance.
Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible. Make sure to title it “Urgent Address Change” so it will be handled as quickly as possible.
Changes to the Shipping Policy
We reserve the right to update or modify our Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any updates or changes.
Last updated: 10/2/23